Terms and Conditions
These General Terms and Conditions and Use are applied to all visitors of the Shoemedic.com website as well as any business transactions through this online store.
The website navigation and purchase of any product in Shoemedic.com web site imply acceptance of all the following points.
Shoemedic reserves the right to change these conditions without notice, and any changes will be published in shoemedic.com.
Our physical address is:
240 Leighland Avenue
Personal Data Protection
Shoemedic ensures complete confidentiality of all data provided. Our store has a single view and facilitates the customer experience, which has fast access to all products, place orders and receivescommunications on our programs, promotions or any other relevant content for visitors.
The customer may, at any time, request the cancellation of the newsletter subscription by simply filling out the contact form with their details (name and email) stating “I do not wish to receive further communications from Care to Beauty”.
At any time you can access your account and change your personal data.
The post office does not allow to schedule a specific time for delivery of your order, so it is important to mention a correct delivery address open to reception during working hours, for example, your workplace.
• Orders are posted in Canada Post within 3 business days after payment confirmation.
• This period may be changed if there is no momentary availability of one or more custom products. If any product is unavailable, the customer will be contacted and informed of the deadline for restocking.
• If you do not want to wait for the missing product (s) replacement, you can choose one or more substitutes or cancel the order(s).
• In case of replacement of the product (s), must be made a hit value.
• If you want to cancel the order, the remaining order will be sent immediately and the value of the product(s) canceled is returned to the client.
The order delivery can take between 1 to 20 working days after dispatch, depending on the destination country and the shipping method.
Delivery times may vary in certain exceptional periods of increased flow (examples: Christmas and holiday). We suggest that you should anticipate your purchases in order to receive all orders with no problems.
Exchange and Return Policy
In Shoemedic our main goal is your complete satisfaction. Purchasing decisions are easy, quick and fully transparent. However, if not satisfied, the deadline for requesting an exchange or refund is 14 days after receiving the order. You can do this:
• Filling out the contact form communicating the intention to exchange or return the product;
• Mentioning the Order Number;
• Mention the reference (s) of the product (s) you want to exchange and/or return;
No later than within 2 working days you will receive an email from usconfirming all the information you need to returning the product (s). It is very important that you:
• Wait for our email with the return information and save product (s) under the same conditions that you’ve received them in order to return it;
• Observe the maximum period of 7 days after our confirmation of your order to send the product (s) to our address along with a copy of the invoice.
• Ship the order to our address. For our part:
• We will review the product (s) within 5 working days;
• If you proceed accordingly to all of the above, you will receive the value of your order within 30 days;
For products changes the cost of sending the substitute (s) is the customer’s responsibility.
Rules for Returns
For the return or exchange to be accepted, it is essential to respect the following rules:
• The product has to be sealed in its original packaging, including the protective cellophane or labels (if any);
• If the product box has no mark or seal, you must keep intact the seal of the product, or any other protection marks;
• You shall ensure that the product has all items: samples, gifts, among others, respecting the original shipping conditions;
• Preserve the invoice, bearing in mind that a copy of it must accompany the return of the product to Care to Beauty;