How do Shoemedic's mail-in repair services work?

Using our mail-in repair services is simple! Just select the repair service you need, place your order online, and follow the step-by-step instructions to package your shoes or leather goods. Then, mail your items to our workshop using your preferred shipping method. Once we receive your items, our expert craftsmen will take care of the repairs and send them back to you. You’ll receive tracking updates throughout the process, so you always know where your items are.

What types of products can I send for mail-in repair?

You can mail in a wide variety of shoes, boots, and leather accessories, including handbags and belts, for repair or restoration. Our experienced team can handle everything from sole and heel replacements to cleaning, conditioning, and stitching repairs. Simply choose the relevant service when you place your order to ensure your items are in expert hands.

How should I prepare my items for shipping, and is my package insured?

To ensure a smooth repair process, securely package your items in a sturdy box with plenty of padding to protect them during transit. We recommend using a traceable shipping service for extra peace of mind. Insurance is not automatically included, so if you’d like to protect your shipment, please add insurance with your carrier. Once your repairs are complete, we ship your items back to you with tracking so you can monitor their safe return.

Canada-Wide Mail-In Shoe and Leather Repair

Can't visit our Oakville shop? ShoeMedic makes it easy to send your shoes, boots, sneakers, handbags, and leather goods to us from anywhere in Canada. We assess your item, email you a quote, complete the approved repair, and ship it back securely.

Please note: Products may be available for international shipping where supported at checkout. Repair services are available in-store at our Oakville location or by mail-in from within Canada. If you are outside Canada, please contact us before shipping any repair item.

Note: ShoeMedic currently accepts mail-in repair orders from within Canada.

If you are outside Canada, please contact us before shipping anything so we can confirm whether service is possible.

How It Works:

Step 1 - Submit your repair request

Tell us what item you are sending, what needs attention, and include photos. This helps us understand the repair before your item arrives.

Step 2 - Wait for shipping instructions

Wait for ShoeMedic to review your
request and send written shipping instructions. Do not ship the item until
those instructions have been received.

Step 3 - Receive your quote

Once your item arrives, we inspect it and email you a quote for the recommended repair work and return shipping.

Step 4 - Approve and pay

If you approve the quote, payment can be completed through the invoice link. We begin work after approval and payment.

Step 5 - Repair and return shipping

After the repair is complete, your item is packed securely and shipped back to you with tracking where available.

Ship to:

ShoeMedic
240 Leighland Avenue, Unit 101A
Oakville, ON L6H 3H6
Canada
Please include your name, phone number, email address, and return shipping address inside the package.

Need help?

Frequently Asked Questions

Do I need to approve the repair first?

Yes. We inspect the item and provide a quote before approved work begins.

Should I use tracked shipping?

Yes. We recommend tracked shipping when sending items to ShoeMedic.

Can I send items from outside Canada?

Contact ShoeMedic before sending items from outside Canada so we can provide instructions.

What items can I send?

Shoes, boots, sneakers, handbags, luggage, and many leather goods can be assessed. Some items may not be repairable depending on condition and material.

How long does it take?

Timing depends on the item, repair complexity, parts/materials required, and current workload. Provide an estimate after assessment rather than promising a fixed turnaround on the page.

Canada-Wide Mail-In Repair

Submit photographs for a preliminary assessment and quote. Ship only after ShoeMedic sends written instructions.

Expert Product Guidance

Need help choosing polish, conditioner, cleaner, protector, brush, or colour? Contact ShoeMedic before ordering and we can help guide you.

Secure Online Checkout

Shop online with secure checkout using supported payment options. Product availability and shipping options are shown at checkout.

Please note: Products may be available for international shipping where supported at checkout. Repair services are available in-store at our Oakville location or by mail-in from within Canada. If you are outside Canada, please contact us before shipping any repair item.