Request a Repair Assessment

Help us assess your item: include clear photos of the whole item, the damaged area and, for footwear, the soles. Describe the repair you would like.

Checking an existing repair? Email info@shoemedic.com with your ticket number. Your expected ready date is printed at the bottom of your repair ticket.

Mail-in repair is available within Canada. Please wait for our written instructions before shipping your item.

Start your repair assessment Repair assessment form

Opening your repair assessment form…

Phone

(416) 870-0000

Store Location

240 Leighland Avenue, Unit 101A Oakville, ON L6H 3H6, Canada

Store Hours

Mon-Fri 10:00 AM-7:00 PM

Sat 10:00 AM-6:00 PM

Sunday closed.

General Enquiries

Have a question about shoe repair, handbag repair, leather restoration, or shoe care products? Contact ShoeMedic in Oakville and our team will help guide you. For a repair estimate, please use the Request a Repair Assessment form above so we receive the photographs and details needed to assess your item.

sm-lazy-map { display:none !important; }Get directions to ShoeMedic

Canada-Wide Mail-In Repair

Submit photographs for a preliminary assessment and quote. Ship only after ShoeMedic sends written instructions.

Choose the Right Care Product

Match care to the material and task. Smooth leather may need cleaner, conditioner or polish; suede and nubuck need dedicated products. Follow the directions, test discreetly and compare colour on a clean, dry area. View care guides.

Secure Online Checkout

Shop online with secure checkout using supported payment options. Product availability and shipping options are shown at checkout.