How can I contact Shoemedic if I have a question about my order?

If you have questions about your order, the best way to contact Shoemedic is by filling out the contact form on this page. Just include your order number and a brief message about your issue. Our customer support team will get back to you as soon as possible, usually within one business day.

What should I do if I received a damaged product or a wrong item?

We're sorry to hear that! Please use the contact form here to reach out to Shoemedic customer service. Include a description of the problem and, if possible, attach a photo of the product or packaging. This helps us resolve your issue quickly and send a replacement or arrange a return.

How long does it take to get a response after I contact Shoemedic?

Our customer care team aims to respond to all messages as quickly as possible. Most inquiries sent through this Contact page receive a reply within 24 hours during our regular business days. If you’ve contacted us on a weekend or holiday, we’ll get back to you the next business day.

Contact Shoemedic | Customer Support & Repairs

Phone

(416) 870-0000

Store Location

240 Leighland Avenue, Unit 101A Oakville, ON L6H 3H6, Canada

Store Hours

Mon-Fri 10:00 AM-7:00 PM

Sat 10:00 AM-6:00 PM

Sunday closed.

Contact

Have a question about shoe repair, handbag repair, leather restoration, or shoe care products? Contact ShoeMedic in Oakville and our team will help guide you. For repair estimates, please include clear photos of the item and the damaged area so we can provide the most accurate advice.

Canada-Wide Mail-In Repair

Send shoes, boots, handbags, and leather goods to our Oakville shop for assessment and quote. Repair services are available in-store or by mail-in within Canada.

Expert Product Guidance

Need help choosing polish, conditioner, cleaner, protector, brush, or colour? Contact ShoeMedic before ordering and we can help guide you.

Secure Online Checkout

Shop online with secure checkout using supported payment options. Product availability and shipping options are shown at checkout.

Please note: Products may be available for international shipping where supported at checkout. Repair services are available in-store at our Oakville location or by mail-in from within Canada. If you are outside Canada, please contact us before shipping any repair item.