Available across Canada
Mail-In Shoe & Handbag Repair
Professional repairs from anywhere in Canada. Start by sending us photos of your item.
Three simple steps
1. Send us photos
Use the form below to show us the damage and tell us what needs repairing. We’ll review your request and email your next steps.
2. Mail your item
Pack your item securely and use tracked shipping. Include your name, email, phone number and return address inside the package.
Send only the item for repair.
Do not include shoe trees, dust bags or other accessories. They may get lost and add weight, increasing shipping costs.
3. Approve your repair
Once your item arrives, we’ll inspect it and email your final quote, including return shipping. After you approve and pay, we’ll repair it and send it back.
Start your repair request
Tell us what needs repairing and upload clear photos.
Please upload photos of the whole item and damaged area. For shoes, include the soles.
Having trouble with the form? Email your photos and repair details to info@shoemedic.com.
We’ll review your photos and email your next steps. Check your junk folder if you don’t see our reply.
A few common questions
Who pays for shipping?
You arrange and pay for shipping to us. Return shipping is included as a charge in your repair quote. Product free-shipping offers do not apply to repairs.
How long does it take?
Most repairs take approximately 1–2 weeks. We’ll confirm the estimated completion time after inspection. Shipping time and time awaiting approval or payment are additional; extensive restoration may take longer.
What if I decline the quote?
We’ll arrange collection or return shipping and confirm any applicable charges before proceeding. No repair begins without your approval and payment.
Can I send from outside Canada?
Mail-in repairs are available only for items sent from and returned to addresses within Canada.
Questions? Email info@shoemedic.com.