ShoeMedic Repair FAQ

We specialize in shoe repair, handbag repair, leather restoration, sneaker cleaning, zipper replacement, sole replacement, stitching repairs, stretching, and Canada-wide mail-in repair services.

No appointment is required. You can visit our Oakville location during business hours or contact us online to request a quote.

Yes. We provide free assessments and quotes before any repair or restoration work begins.

Turnaround times vary depending on the type of repair and the condition of the item. We'll provide an estimated completion time after assessment.

Yes. Customers from anywhere in Canada can securely mail their shoes, handbags, and leather goods to our Oakville workshop.

Simply request a quote, securely package your item, ship it to us, and we'll complete the repair before safely returning it to you.

We repair dress shoes, boots, sneakers, work boots, sandals, heels, and many other types of footwear.

Yes. We repair many luxury and designer handbags, including straps, handles, stitching, hardware, and other common issues.

Yes. Our leather restoration services include cleaning, conditioning, colour restoration, scratch repair, and protection for many leather goods.

Yes. We use specialist cleaning techniques designed specifically for suede, nubuck, leather, canvas, and fabric sneakers.

Pricing depends on the type of repair, materials required, and the condition of the item. We always provide a quote before starting any work.

While many items can be successfully repaired or restored, some may have damage beyond repair. We'll always recommend the best solution after inspection.

Yes. We use high-quality materials and professional repair techniques to ensure long-lasting results.

We'll contact you as soon as your repair is complete and ready for pickup or return shipping.

Bring your item to our Oakville location, request a quote online, or use our Canada-wide mail-in service to begin the repair process.

We accept major credit and debit cards, along with other payment methods available at checkout. Payment is required before approved repair work begins.

Return shipping costs are included in your repair quote. You'll see all applicable charges before approving the repair, so there are no unexpected costs.

We recommend using a tracked and insured shipping service when sending your items. If you choose shipping insurance, coverage depends on the carrier and the level of insurance selected.

We stand behind the quality of our workmanship. If you have any concerns after receiving your repaired item, please contact us so we can review the repair and determine the best solution.

Photo-based quotes are typically provided within 1–3 business days, depending on the complexity of the repair and the volume of requests. If we need additional information, we'll contact you before preparing your estimate.