Canada-Wide Mail-In Shoe and Leather Repair
Can’t visit our Oakville shop? Submit photographs of your shoes, boots, sneakers, handbags or leather goods for a preliminary assessment from anywhere in Canada. Wait for ShoeMedic’s written shipping instructions before sending your item. We confirm the final quote after physical inspection, complete the repair after approval and payment, and arrange return shipping.
Please note: Mail-in repairs are available within Canada only. Please request an assessment and wait for our shipping instructions before sending your item.
How It Works:
Step 1 - Submit your repair request
Tell us what item needs repair, describe the problem and include clear photographs. Any advice or estimate based on photos is preliminary; final scope, price and timing are confirmed after physical inspection.
Step 2 - Wait for shipping instructions
Wait for ShoeMedic to review your
request and send written shipping instructions. Do not ship the item until
those instructions have been received.
Step 3 - Receive your quote
Once your item arrives, we inspect it and email you the final quote for the recommended repair work and return shipping, together with an estimated completion time.
Step 4 - Approve and pay
If you approve the quote, payment can be completed through the invoice link. We begin work after approval and payment.
Step 5 - Repair and return shipping
After the repair is complete, your item is packed securely and shipped back to you with tracking where available.
Shipping address — use only after receiving our written instructions:
ShoeMedic
240 Leighland Avenue, Unit 101A
Oakville, ON L6H 3H6
Canada
Please include your name, phone number, email address, and return shipping address inside the package.
Need help?
Frequently Asked Questions
Yes. We inspect the item and provide a quote before approved work begins.
Yes. We recommend tracked shipping when sending items to ShoeMedic.
No. Mail-in repair is available only within Canada. Please request an assessment and wait for our shipping instructions before sending an item.
Shoes, boots, sneakers, handbags, luggage, and many leather goods can be assessed. Some items may not be repairable depending on condition and material.
Most repairs take approximately 1–2 weeks. The estimated completion time is confirmed after physical inspection and depends on the work required, materials and current workshop volume. Extensive restoration may take longer. For mail-in repairs, shipping time and time awaiting approval or payment are additional.
Not Sure What Your Item Needs?
Bring your item to our Oakville shop, or submit the repair assessment form with photographs for Canada-wide mail-in service. Wait for ShoeMedic’s written shipping instructions before sending anything. We confirm the recommended work and final quote after physical inspection. Mail-in repair work begins after your approval and payment.