ShoeMedic Repair FAQ

We specialize in shoe repair, handbag repair, leather restoration, sneaker cleaning, zipper replacement, sole replacement, stitching repairs, stretching, and Canada-wide mail-in repair services.

No appointment is required. You can visit our Oakville location during business hours or contact us online to request a quote.

Yes. We provide free assessments and quotes before any repair or restoration work begins.

Most repairs take approximately 1–2 weeks. The estimated completion time is confirmed after physical inspection and depends on the work required, materials and current workshop volume. Extensive restoration may take longer. For mail-in repairs, shipping time and time awaiting approval or payment are additional.

Yes, from within Canada. Submit the repair assessment form with photographs first. Wait for ShoeMedic’s written shipping instructions before mailing your shoes, handbags or leather goods.

Submit the repair assessment form with photographs. ShoeMedic reviews your request and sends written shipping instructions. Ship only after receiving those instructions. We confirm the final scope, price and estimated completion time after physical inspection. Mail-in repair work begins after your approval and payment, followed by return shipping once the repair is complete.

We repair dress shoes, boots, sneakers, work boots, sandals, heels, and many other types of footwear.

Yes. We repair many luxury and designer handbags, including straps, handles, stitching, hardware, and other common issues.

Yes. Our leather restoration services include cleaning, conditioning, colour restoration, scratch repair, and protection for many leather goods.

Yes. We use specialist cleaning techniques designed specifically for suede, nubuck, leather, canvas, and fabric sneakers.

Pricing depends on the type of repair, materials required, and the condition of the item. We always provide a quote before starting any work.

While many items can be successfully repaired or restored, some may have damage beyond repair. We'll always recommend the best solution after inspection.

Yes. We use high-quality materials and professional repair techniques to ensure long-lasting results.

We'll contact you as soon as your repair is complete and ready for pickup or return shipping.

Bring your item to our Oakville shop, or submit the repair assessment form with photographs for Canada-wide mail-in service. Wait for ShoeMedic’s written shipping instructions before sending anything. We confirm the recommended work and final quote after physical inspection. Mail-in repair work begins after your approval and payment.

We accept major credit and debit cards, along with other payment methods available at checkout. Payment is required before approved repair work begins.

Return shipping costs are included in your repair quote. You'll see all applicable charges before approving the repair, so there are no unexpected costs.

We recommend using a tracked and insured shipping service when sending your items. If you choose shipping insurance, coverage depends on the carrier and the level of insurance selected.

We stand behind the quality of our workmanship. If you have any concerns after receiving your repaired item, please contact us so we can review the repair and determine the best solution.

Photo-based assessments and preliminary estimates are typically provided within 1–3 business days, depending on the complexity of the repair and the volume of requests. If we need more information, we will contact you. Final scope, price and timing are confirmed after physical inspection. Wait for written shipping instructions before sending your item.